Refund policy

Return & Exchange Policy

At The Social Manila Lifestyle, we are committed to ensuring customer satisfaction while protecting the integrity of the brands we carry. This policy applies to all products purchased through our online store, including Les Néréides, Plains & Prints, Kamiseta, Karimadon, and Vice Cosmetics.

Return & Exchange Eligibility

You may request a return or exchange within 14 calendar days from the date your order is received if:

  • You received an incorrect item, size, color, or quantity.
  • The item arrived damaged during transit.
  • The item has a verified manufacturing defect.
  • The item received is materially different from the product ordered.

To initiate a request, please contact our Customer Care team and provide:

  • Order number
  • Clear photos or videos of the item and packaging
  • A brief description of the concern

Customer Preference Exchanges

As a customer service initiative, we may allow a one-time exchange for apparel due to size or fit concerns within 14 days, subject to the following:

  • The item is unused, unwashed, unworn, and in its original condition.
  • Original tags and packaging are intact.
  • The requested size or item is available.
  • The customer shoulders all shipping costs.

Management reserves the right to approve or decline exchanges that do not meet these conditions.

Items Not Eligible for Return or Exchange

The following items are not eligible unless defective or the wrong item was shipped:

Apparel

  • Sale, clearance, or promotional items
  • Worn, washed, altered, or damaged garments

Jewelry (Les Néréides)

  • Earrings (for hygiene reasons)
  • Personalized or customized jewelry
  • Sale or promotional jewelry
  • Jewelry showing signs of wear or misuse

Cosmetics (Vice Cosmetics)

  • Opened or used products
  • Products with broken hygiene seals
  • Products purchased on sale or promotion
  • Items damaged due to misuse or improper storage

Item Condition

Returned items must:

  • Be in their original, unused condition.
  • Include all original packaging, tags, pouches, boxes, warranty cards, and accessories where applicable.
  • Be accompanied by the original proof of purchase.

We reserve the right to decline returns that do not meet these requirements.

Refunds

Refunds will be processed only when:

  • A replacement is unavailable.
  • A verified manufacturing defect cannot be repaired or replaced.
  • Required under applicable Philippine consumer protection laws.

Approved refunds will be issued through the original payment method or another mutually agreed method.

Shipping Costs

  • If the return is due to our error, we will shoulder the shipping costs.
  • For approved exchanges due to customer preference, the customer shoulders shipping.

Brand Warranty

Manufacturer warranties, where applicable, shall be honored in accordance with the warranty terms of each respective brand.

Consumer Rights

This policy is implemented in accordance with the Consumer Act of the Philippines (Republic Act No. 7394). Nothing in this policy limits the consumer's legal rights in cases involving defective, damaged, or misrepresented products.